All
rooms are equipped with a state of the art in room entertainment system,
as well as a cd library of music for you to download whilst you relax
or work in the room with a wide selection of music types, ranging
from pop & rock to classical and jazz. All rooms have high speed
Internet access should you wish to use your laptop or if you prefer
you can access the Internet via the TV system.
All rooms offer 24 hour room service as well as tea and coffee making
facilities.
Room rates are discounted according to demand. At slack periods you
may get a twin room discounted down below £125. Overall the
hotel gets very good feedback from customers.
Typical
Customer Reviews
Below are some fairly typical reviews from customers that have stayed
at the Rubens at the Palace Hotel. They are independent viewpoints
and not necessarily the view of this web site.
"Can't really complain as the staff were very good and helpful
and the location is great. Victoria Station is 3 blocks away, Buckingham
Palace is 3 blocks and several good restaurants were within easy walking
distance. The Victoria Palace theatre, which is showing the excellent
Billy Elliott, is also an easy walk. A
nice full breakfast is included. We ate dinner in the Carvery one
night and it was very mediocre. The hotel's clientele seemed to be
largely made up of older Brits on a London break and Eastern European
professionals.
The
rooms are tiny, but well-appointed. London hotels are so mind-blowingly
expensive, The Rubens is a solid mid-price choice. There were no unpleasant
surprises; however, there was nothing to get excited about."
"Superb location for sight seeing & transport links.
Both bedrooms, at the rear of the hotel, were disappointingly small
& the double beds were narrow & short which is not ideal if
you are over six feet tall as is my husband .The bathrooms were tiny,
the floors of which were soon wet since the shower screen was not
wide enough to catch the spray! The bath robes were very useful as
were the usual lotions. Rooms very dimly lit with no ceiling light,
creaking floor boards & very noisy air conditioning.
Breakfast choice is vast & caters for all tastes-lovely. Extremely
friendly & helpful staff & worthy of a special mention is
the young doorman. Overall a pleasant stay but pricey for the standard
of rooms though they were clean & very warm. "
"You
cannot beat location to major tourist attractions. Although, not many
restaurants in area. Rooms were well appointed; and like everyone
else has stated small by American standards...but really no complaints.
My parents had a room with a view of the office building next door
and my sister and I lucked out with a view of the Royal Mews (nice;
but not terribly exciting)--mom & dad did not want to switch after
seeing our view. Rooms were pretty quiet; only the occasional creaking
from the wood floors and only heard the neighbor's television once--which
was pretty loud since my sister who is hard of hearing could hear
it too. And yes, you will get the entire bathroom floor wet if you
shower instead of tub bathing. We had breakfast in the downstairs
restaurant (included for Sat & Sun stay)--very nice selection
of organic foods, breads, cold platter and the "fry up".
Ran into a problem with our rooms not listed for the "inclusive"
breakfast--had to talk to the front desk and restaurant hostess both
Sat and Sun!
Only
two complaints: 1)Paid money for a service I ended up not being able
to use. I tried to make a call to the U.S. with an pre-paid international
calling card; you are required to use a "special operator"
for this. I dialed the number and the operator stated that I could
not use my MCI calling card and could only use a "resident calling
card" (as in , at my "residence in England") or I could
call collect at a rate of $24/minute using my credit card. I did inform
the staff when I checked out so that they would hopefully switch services
or warn their guests. 2)no Free internet access! At upwards of $200USD
a night, you think you'd get free access at least in the lobby!
Overall,
a pleasant stay for this first-timer. Staff were very friendly too."
"We
stayed at The Rubens last year and fell in love with it, so much
so that we are returning in a week. Excellent location - 5 minutes
from Victoria Station. The decor of each room is unique and ours
was so elegant and quite tasteful. The lobby is classy, warm and
relaxing. The breakfast buffets are out of this world! The attention
to detail is wonderful - jelly beans, bottled water, coffee, tea,
carmels, toiletries etc. I loved the bathroom with its lace shower
curtain and it was huge. Service was excellent and we had a lovely
time there. I highly recommend this hotel and have told all of our
friends that when in London, they must stay here. An excellent hotel
and the price can't be beat. Bravo to the management and staff for
creating such a grand old dame in my favorite city."
"Our stay at The Rubens at the Palace was an absolute joy..The
rooms are wonderful and the beds heavenly after long days of sightseeing.
The feather quilts were so luxurious, just hated to get out of bed
in the mornings. The service was incredible, the consierge went
above and beyond his duties. The whole staff at the hotel were just
marvelous, friendly, courteous and so helpful. We can't wait to
go to England again so we can stay at the Rubens."
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